About Our Gems

All of Tumble Gems' jewelry essences are hand-crafted and designed to enhance and express that beautifully chic inner and outer you. I use quality materials of natural feathers, wood, gemstone, glass, crystal, or stone beads, lead-free/safe antiqued brass, copper, gold- or silver-tone metal beads, clasps, and accents to create uniquely-designed, affordable pieces.

Refunds and Exchanges

I pride myself in providing excellent customer service, communication, and prompt responses to all inquiries. As a valued customer, your complete satisfaction is my ultimate goal, so if for any reason you are not satisfied with your purchase(s), please don’t hesitate to contact me within 7 days and I will do everything possible to resolve your issue or concern. Should you decide on a refund, please repackage and return the item(s) to me within 14 days of delivery, and upon receipt I will gladly issue you a refund via the method by which you paid, i.e., PayPal, credit, etc. **PLEASE BE ADVISED THAT RETURN AND RESHIP POSTAGE IS AT YOUR EXPENSE.

IMPORTANT NOTE: When returning items, I strongly recommend that you insure your package to cover its value and obtain a tracking number. In the event that the package is lost or damaged in transit, the tracking number and insurance will assure that you can recover your purchase costs, as **TUMBLE GEMS IS NOT RESPONSIBLE FOR USPS TRANSPORTS AND WILL NOT BE HELD LIABLE FOR THE DAMAGE OR LOSS, AND THEREFORE CANNOT ISSUE YOU A REFUND.

DAMAGED ITEMS - If you find that upon receipt your shipment has been damaged, please contact me immediately, and if my inventory allows, I will replace the item(s), or gladly issue you a refund. You will be required to return the *damaged item(s) along with the damaged packaging before a replacement can be sent or a refund issued. **PLEASE BE ADVISED THAT RETURN AND RESHIP POSTAGE IS AT YOUR EXPENSE.

IMPORTANT NOTE: When returning damaged items, I strongly recommend that you insure your package to cover its value and obtain a tracking number. In an event where your package is lost in transit, **TUMBLE GEMS WILL NOT BE HELD LIABLE FOR THE LOSS, AND THEREFORE CANNOT ISSUE YOU A REFUND.

LOST ITEMS - If your package is lost on its way being delivered to you, every attempt will be made to locate the package. If the package cannot be located, you will be refunded your full purchase price, or if you prefer and inventory allows, the item(s) will be replaced. **PLEASE BE ADVISED RESHIP POSTAGE FOR REPLACEMENT ITEMS IS AT YOUR EXPENSE.

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Shipping - US, Canada, United Kingdom

Tumble Gems & Essences orders are made to order and shipped within 3 days upon receipt of your order via USPS Standard First-Class Mail. You will receive an e-mail notification indicating that your order has been shipped. For US purchases please allow 2 to 7 days from the ship date for delivery, and up to 15 to 20 days for Canada and the United Kingdom depending upon a smooth transition through Customs. Shipments are daily Monday through Saturday from Marietta, Georgia. via USPS Standard First-Class Mail.

Over all, my goal is for you to have a pleasant shopping experience at Tumble Gems. If for any reason you have any questions or concerns, please don't hesitate to contact me. Please allow at least a 24-hour response time to your request.

I Sell On

ETSY!